FSTM has a dispute resolution system to effectively manage and resolve any dispute.
Students may provide feedback via the following channels :
- By calling our main line at 6244 1471
- By submitting a Feedback Form (obtainable from Student Services Dept.)
- By talking to any staff from the Student Services Department or the Student Services Manager for advice
The following Dispute Resolution process is designed to effectively resolve all complaints and disputes within 21 working days upon receiving the feedback or earlier. If the solution offered by FSTM be deemed unsatisfactory, the issue raised and the affected party will be referred to the CPE Student Services Centre (SSC) for external mediation.
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Students Services