Transfer from One Course to another within the School
Request for transfer from one course to another with FSTM will only be considered if the application is submitted by the student before course commencement. All forms are located in the reception’s office. Such transfer is deemed as withdrawal from the original course. A fresh application has to be made for the new course and the procedure for new application shall apply. The application for Student Pass for the new course shall be subject to the approval of ICA. Students who have been given approval to transfer to another course will have to sign another new Student Contract for the new course. The previously signed contract therefore becomes void.

Transfer to Other School
Student application to transfer to another school is deemed as termination and withdrawal from the original course. These cases will be treated as Withdrawal without Cause.

However, the student will granted permission to transfer to another school under the following terms and conditions :

• If they attained a minimum of 90% attendance necessary to fulfil the ICA requirement; and

• If they have paid all outstanding fees and do not have any arrears in their payment; and

• If they are applying for enrolment into another school.

Transfer / Withdrawal Procedures :

• Student seeking transfer / withdrawal fills in the form (SSA 3).

• Student Services Administrator checks on student’s payment and attendance records.

• If there is payment owing, SSA will advise student to clear the payment before proceeding.

• SSA will arrange for student to meet Academic Director (AD) for counselling session.

• If the student decides not to transfer/withdraw, the case is closed and the details are noted down in the Log Book. The documents will be placed in the Student’s P file.

• If the student decides to transfer/withdraw, the Student’s Pass will be cancelled via SOLAR+.

• For students transferring to another programme, the SSA will submit a transfer of course application via SOLAR+.

• For students who have withdrawn from FSTM, if their attendance is being requested from another school, it will only be declared upon the approval of the AD.

Transfer to Other School
The refund policy shall include, but is not limited to, the following :

• Any refund condition (if applicable);
• Any non-refundable fee paid (if applicable);
• When transfer/withdrawal application is approved; etc.

Refund Policy
FSTM shall inform the Student immediately within three (3) working days if

• It fails, for any reason, to commence the Course on the Course Commencement Date;
• It terminates the Course, for any reason, prior to the Course Commencement Date;
• It fails, for any reason, to complete the Course by the Course Completion Date;
• It terminates the Course, for any reason, prior to Course Completion Date; or
• The Student’s Pass application is rejected by Immigration and Checkpoint Authority ( ICA).

FSTM shall, within seven (7) working days of notifying the Student in writing of above circumstances (i) to (iv), provide the Student with information and details of the alternative confirmed course arrangement to allow the Student to make timely and appropriate decision on the alternative arrangement.

REFUND PROCEDURE

Refund Procedure
The refund policy shall include, but is not limited to, the following:

• In the event the student seeks a refund, the student is required to fill in the Refund Form (SSA 2) and submit to the Student Service Administrator (SSA).

• SSA reports the refund request to Compliance Director (CD) and hands over the form within 1 working day.

• CD reviews the refund request against the refund policy.

		If the refund request is approved, the CD will sign on the form and hand it back to SSA within 1 working day.
		If the refund request is rejected by the CD, the SSA will contact the student to inform the decision within 1 working day.
		The student will be informed on the appeal process to the Academic Board.

• The SSA will hand over the approved refund requested to Student Service

• Manager (SSM) to calculate the amount to be refunded within 1 working day.

• SM calculates the amount to be refunded and seeks CD’s approval on the amount.

• After CD’s approval, SSA contacts the student and explains on the refund amount within 1 working day.

• Student signs against the breakdown amount acknowledging on the refund.

• SSM informs HSBC to refund the amount

• HSBC will refund the amount to the student via telegraphic transfer.