Student Grievance Policy


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Grievances Policy & Procedure :

FSTM has a dispute resolution system to effectively manage and resolve any dispute.

Students may provide feedback via the following channels :

By writing in via email to feedback@fstm.edu.sg

By calling our main line at 6244 1471

By submitting a Feedback Form (obtainable from Student Services Deptt.)

By talking to any staff from the Student Services Department or the Student Services Manager for advice

The following Dispute Resolution process is designed to effectively resolve all complaints and disputes within 21 working days upon receiving the feedback or earlier. If the solution offered by FSTM be deemed unsatisfactory, the issue raised and the affected party will be referred to the CPE Student Services Centre (SSC) for external mediation.

Website Version 2.0 March 2011

Updated on 16th Dec 2011, at 05:37 P.M.

Our Address : 10, La Salle Street, SINGAPORE - 456 933